Brickfield Education Labs

Introduction

This report enables users with capabilities, such as teachers, non-editing teachers and managers, to view a range of user engagement activity data sets per course. This allows a course wide view of user engagement activity based on the Moodle site logs. It allows filtering by a range of date, activities, and user roles.

 

This user engagement activity data is then displayed in a range of different tables and charts, showing different data comparisons.

The Support Service report with two pie charts and two bar charts. The two pie charts are displaying the number of activities viewed in hours and out of hours per role. The bar charts display the number of events by days of the week and events by date for in hours and out of hours.

Administration

This section is for the administration of the Support Service report.

Version Support

This plugin is supported for Moodle versions 3.9, 3.11, 4.00, 4.01, 4.02, and 4.03.

Deployment

To install the Support Service report (report_supportservice):

  1. Unzip and copy the supportservice folder into Moodle’s report/ folder.
  2. Go to Site administration > Notifications to install the report.

 

Further installation instructions can be found on the Installing plugins Moodle documentation page.

Configurations

The configurations of the Support Service report are:

  • Profile field 1 – field for custom configuration.
  • Profile field 2 – field for custom configuration.
  • Profile field 3 – field for custom configuration.
  • Profile field 4 – field for custom configuration.
  • Number of days – Default number of days prior to current date for filtering events.

Capabilities

Capability name Teacher
report/supportservice:view: View support service report Allow

View capability

The capability “report/supportservice:view” allows users with the relevant permissions for that context to view the Support Service report.

 

This capability is granted by default to these following archetype roles, using course context:

  • Teacher

Copyright and funding

This plugin has been developed, maintained, and is copyrighted by Brickfield Education Labs. Initial funding for this plugin was provided by DkIT.