Support Service: Teacher

To access this Support Service report:

1. Go to a course.
2. Click the Reports tab. 
3. Click the support service report link.

The Support Service report page displays:

• Filters – The support service report filter options.
  • The relevant dates on which to view results from and to.
  • The relevant resource on which to view results.
  • The relevant role on which to view results.
• Unique users per role – The unique users per role table.
• Activity by role – The activity per role table and chart
• Events by day of the week – The events by day of the week chart.
• Events by date – The events by date chart.

To make any display option changes:

• Select the relevant start and end date in the dropdowns.
• Select a relevant resource and role to view results on.
• Click on the “Filter” button.
• The table results will now be refreshed with these changes.

The unique users per role table displays the following details for each role:

• Role – the role’s name.
• # of Unique Users – the number of users with the role.

The activity by role table and charts display the following details for each role:

• Activity by Role – the role’s name.
• % In Hours – the percentage of activity in hours.
• % Out Hours – the percentage of activity out hours.

The events by day or the week chart and chart displays the following details for each day:

• In hours – the number of events during the “in hours” period.
• Out hours – the number of events during the “out hours” period.

The events by date chart and chart displays the following details for each date:

• In hours – the number of events during the “in hours” period.
• Out hours – the number of events during the “out hours” period.