{"id":5,"date":"2024-05-31T12:25:30","date_gmt":"2024-05-31T11:25:30","guid":{"rendered":"http:\/\/docs.brickfield.ie\/report-supportservice\/?page_id=5"},"modified":"2025-09-30T12:37:01","modified_gmt":"2025-09-30T11:37:01","slug":"home","status":"publish","type":"page","link":"https:\/\/docs.brickfield.ie\/report-supportservice\/","title":{"rendered":"Home"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5\" class=\"elementor elementor-5\" data-elementor-post-type=\"page\">\n\t\t\t\t<header class=\"elementor-element elementor-element-556439e e-flex e-con-boxed e-con e-parent\" data-id=\"556439e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2c908e elementor-widget elementor-widget-template\" data-id=\"a2c908e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"222\" class=\"elementor elementor-222\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21523a3 e-flex e-con-boxed e-con e-parent\" data-id=\"21523a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63ffb7f elementor-widget elementor-widget-image\" data-id=\"63ffb7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"811\" height=\"186\" src=\"https:\/\/docs.brickfield.ie\/report-supportservice\/wp-content\/uploads\/sites\/33\/2025\/09\/brickfield-logo-2.png\" class=\"attachment-full size-full wp-image-223\" alt=\"\" srcset=\"https:\/\/docs.brickfield.ie\/report-supportservice\/wp-content\/uploads\/sites\/33\/2025\/09\/brickfield-logo-2.png 811w, https:\/\/docs.brickfield.ie\/report-supportservice\/wp-content\/uploads\/sites\/33\/2025\/09\/brickfield-logo-2-300x69.png 300w, https:\/\/docs.brickfield.ie\/report-supportservice\/wp-content\/uploads\/sites\/33\/2025\/09\/brickfield-logo-2-768x176.png 768w\" sizes=\"(max-width: 811px) 100vw, 811px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/header>\n\t\t<nav class=\"elementor-element elementor-element-f7d10af e-flex e-con-boxed e-con e-parent\" data-id=\"f7d10af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b2f6da elementor-widget elementor-widget-text-editor\" data-id=\"7b2f6da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Home<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/nav>\n\t\t<main class=\"elementor-element elementor-element-ce04407 e-flex e-con-boxed e-con e-parent\" data-id=\"ce04407\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f20c869 banner e-con-full e-flex e-con e-child\" data-id=\"f20c869\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-249c838 e-con-full e-flex e-con e-child\" data-id=\"249c838\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9b0b7c elementor-widget elementor-widget-heading\" data-id=\"e9b0b7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support Service report for Moodle<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section class=\"elementor-element elementor-element-69cd50d e-flex e-con-boxed e-con e-child\" data-id=\"69cd50d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76a64eb elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"76a64eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">View users' course engagement by role<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66e9524 e-con-full e-flex e-con e-child\" data-id=\"66e9524\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5bcbc14 e-con-full e-flex e-con e-child\" data-id=\"5bcbc14\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a32ea7 elementor-widget elementor-widget-text-editor\" data-id=\"9a32ea7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>View a variety of data charts and data tables for your course\u2019s user engagement activity, based on the Moodle site logs, to anticipate and manage busy periods.<\/p><ul><li>Roles, and unique user totals.<\/li><li>Roles\u2019 engagement, split by In Hours and Out of Hours.<ul><li>Percentages.<\/li><li>Engagement totals.<\/li><\/ul><\/li><li>Overall engagement, split by days of the week.<\/li><\/ul><p>\u00a0<\/p><p>Filter your results based on time, all resources or specific ones, and all roles or specific ones.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e42c239 e-con-full e-flex e-con e-child\" data-id=\"e42c239\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1651273 elementor-widget elementor-widget-image\" data-id=\"1651273\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"876\" height=\"501\" src=\"https:\/\/docs.brickfield.ie\/report-supportservice\/wp-content\/uploads\/sites\/33\/2024\/07\/report_supportservice_1.png\" class=\"attachment-full size-full wp-image-151\" alt=\"The Support service report with the report filters collapsed and two tables. The first table has one row per role and the two columns: Role, and # of Unique Users. The second table has one row per role and the three columns: Activity by Role, % In Hours, and % Out Hours.\" srcset=\"https:\/\/docs.brickfield.ie\/report-supportservice\/wp-content\/uploads\/sites\/33\/2024\/07\/report_supportservice_1.png 876w, https:\/\/docs.brickfield.ie\/report-supportservice\/wp-content\/uploads\/sites\/33\/2024\/07\/report_supportservice_1-300x172.png 300w, https:\/\/docs.brickfield.ie\/report-supportservice\/wp-content\/uploads\/sites\/33\/2024\/07\/report_supportservice_1-768x439.png 768w\" sizes=\"(max-width: 876px) 100vw, 876px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-696e60e e-flex e-con-boxed e-con e-child\" data-id=\"696e60e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4c3f77 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"f4c3f77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What can we help you with?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-06b54a5 e-con-full e-flex e-con e-child\" data-id=\"06b54a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cca6cfb e-con-full e-flex e-con e-child\" data-id=\"cca6cfb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-600fdbb elementor-view-framed role-icon elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"600fdbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/docs.brickfield.ie\/report-supportservice\/teacher\/\" aria-label=\"Teacher\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chalkboard-teacher\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M208 352c-2.39 0-4.78.35-7.06 1.09C187.98 357.3 174.35 360 160 360c-14.35 0-27.98-2.7-40.95-6.91-2.28-.74-4.66-1.09-7.05-1.09C49.94 352-.33 402.48 0 464.62.14 490.88 21.73 512 48 512h224c26.27 0 47.86-21.12 48-47.38.33-62.14-49.94-112.62-112-112.62zm-48-32c53.02 0 96-42.98 96-96s-42.98-96-96-96-96 42.98-96 96 42.98 96 96 96zM592 0H208c-26.47 0-48 22.25-48 49.59V96c23.42 0 45.1 6.78 64 17.8V64h352v288h-64v-64H384v64h-76.24c19.1 16.69 33.12 38.73 39.69 64H592c26.47 0 48-22.25 48-49.59V49.59C640 22.25 618.47 0 592 0z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be594e2 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"be594e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Teacher<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-166aed6 e-con-full e-flex e-con e-child\" data-id=\"166aed6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e51aad elementor-view-framed role-icon elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"6e51aad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/docs.brickfield.ie\/report-supportservice\/site-administrator\/\" aria-label=\"Site administrator\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-cog\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M610.5 373.3c2.6-14.1 2.6-28.5 0-42.6l25.8-14.9c3-1.7 4.3-5.2 3.3-8.5-6.7-21.6-18.2-41.2-33.2-57.4-2.3-2.5-6-3.1-9-1.4l-25.8 14.9c-10.9-9.3-23.4-16.5-36.9-21.3v-29.8c0-3.4-2.4-6.4-5.7-7.1-22.3-5-45-4.8-66.2 0-3.3.7-5.7 3.7-5.7 7.1v29.8c-13.5 4.8-26 12-36.9 21.3l-25.8-14.9c-2.9-1.7-6.7-1.1-9 1.4-15 16.2-26.5 35.8-33.2 57.4-1 3.3.4 6.8 3.3 8.5l25.8 14.9c-2.6 14.1-2.6 28.5 0 42.6l-25.8 14.9c-3 1.7-4.3 5.2-3.3 8.5 6.7 21.6 18.2 41.1 33.2 57.4 2.3 2.5 6 3.1 9 1.4l25.8-14.9c10.9 9.3 23.4 16.5 36.9 21.3v29.8c0 3.4 2.4 6.4 5.7 7.1 22.3 5 45 4.8 66.2 0 3.3-.7 5.7-3.7 5.7-7.1v-29.8c13.5-4.8 26-12 36.9-21.3l25.8 14.9c2.9 1.7 6.7 1.1 9-1.4 15-16.2 26.5-35.8 33.2-57.4 1-3.3-.4-6.8-3.3-8.5l-25.8-14.9zM496 400.5c-26.8 0-48.5-21.8-48.5-48.5s21.8-48.5 48.5-48.5 48.5 21.8 48.5 48.5-21.7 48.5-48.5 48.5zM224 256c70.7 0 128-57.3 128-128S294.7 0 224 0 96 57.3 96 128s57.3 128 128 128zm201.2 226.5c-2.3-1.2-4.6-2.6-6.8-3.9l-7.9 4.6c-6 3.4-12.8 5.3-19.6 5.3-10.9 0-21.4-4.6-28.9-12.6-18.3-19.8-32.3-43.9-40.2-69.6-5.5-17.7 1.9-36.4 17.9-45.7l7.9-4.6c-.1-2.6-.1-5.2 0-7.8l-7.9-4.6c-16-9.2-23.4-28-17.9-45.7.9-2.9 2.2-5.8 3.2-8.7-3.8-.3-7.5-1.2-11.4-1.2h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c10.1 0 19.5-3.2 27.2-8.5-1.2-3.8-2-7.7-2-11.8v-9.2z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb022f elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ebb022f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Site administrator<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/main>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Support Service report for Moodle View users&#8217; course engagement by role View a variety of data charts and data tables for your course\u2019s user engagement activity, based on the Moodle site logs, to anticipate and manage busy periods. Roles, and unique user totals. Roles\u2019 engagement, split by In Hours and Out of Hours. Percentages. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-5","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/docs.brickfield.ie\/report-supportservice\/wp-json\/wp\/v2\/pages\/5","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.brickfield.ie\/report-supportservice\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/docs.brickfield.ie\/report-supportservice\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/docs.brickfield.ie\/report-supportservice\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.brickfield.ie\/report-supportservice\/wp-json\/wp\/v2\/comments?post=5"}],"version-history":[{"count":58,"href":"https:\/\/docs.brickfield.ie\/report-supportservice\/wp-json\/wp\/v2\/pages\/5\/revisions"}],"predecessor-version":[{"id":228,"href":"https:\/\/docs.brickfield.ie\/report-supportservice\/wp-json\/wp\/v2\/pages\/5\/revisions\/228"}],"wp:attachment":[{"href":"https:\/\/docs.brickfield.ie\/report-supportservice\/wp-json\/wp\/v2\/media?parent=5"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}